Before a refund is granted, please allow us the opportunity to assist you by opening a ticket in our support desk. Our Support Team endeavours to respond to your support requests within 24-72 hours. We strive to address your concerns promptly.

The nature of digital media, including ebooks, templates, bundles, themes, plugins, and more, enables instant downloads upon purchase. There is no trial or grace period after purchasing any product, which implies that all sales are final. Once digital products are purchased, they cannot be returned. Therefore, refunds cannot be provided unless the product downloaded from the website was completely unusable. Requesting a refund or initiating a PayPal dispute or UPI report after receiving delivery will result in a ban from our site.

Refunds will not be granted if you simply choose not to use the purchased products. While we stand behind our products and offer assistance in resolving any issues you may encounter, we expect you to adequately understand your purchase and its purpose.

Some offers may include a non-refundable clause, which will be visible or linked from the offer page.

Refund Exceptions

No refunds are provided for:

  • Membership subscriptions, offer a comprehensive set of products at a convenient price and can be canceled anytime.
  • Non-refundable renewals can be cancelled easily from your My Account page.
  • Requesting a refund for the same product twice.
  • Offers and discounts, are valid for future orders only and cannot be used to request refunds or partial refunds of existing purchases.

No returns or refunds will be offered for digital products unless:

  • The product is completely non-functional.
  • The product’s main description was fully misleading.
  • You didn’t download any or many files from our website.

We reserve the right to refuse a refund in situations including:

  • A change of mind about an item or subscription.
  • Purchasing an item by mistake and downloading it.
  • A product purchased by someone else using your PayPal account with legal access.
  • Inability to install the downloaded product.
  • Incompatibility with your WordPress, plugins, or web server settings.
  • The product not functioning as expected.
  • The product requires a license key or activation.
  • Website damage during product installation.
  • Refusal to provide access to your website for investigation by our support staff.

Please note:

  • Account cancellations are accepted at any time, but there are no refunds for cancellations.
  • If you receive a refund, you cannot continue using downloaded premium products.
  • If the product remains damaged after an update, we may adjust your refund amount accordingly.
  • Refunds may take up to 14 days to reflect in your account.
  • Refer to our Terms & Conditions and FAQs for further details.

Our refund and returns policy lasts for 7 days. If 7 days have passed since your purchase, we cannot offer a full refund or exchange.

Additional non-returnable items include

  • Gift cards
  • Downloadable software products

To complete your return, a receipt or proof of purchase is required.

Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain period.

If you have not received your refund, please check your bank account and contact your credit card company or bank. If you still require assistance, contact us at support@gpltube.com.

Sale items are non-refundable, only regular-priced items may be refunded.

For items marked as gifts, the gift giver will receive a refund once the returned item is received.

Need help?

Contact us at Support@codexi.store for questions related to refunds and returns.